Do you have a customer issue as well? They also that they were increasing the speed at no cost to customers then two months my monthy rate for enternet service ONLY is at 70.00 . Modem required for internet service. Unit H. New Bern, NC 28562. Suddenlink Communications. Most plans provide customers with unlimited data. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. of the UIIA. We can help you get SuddenLink's attention and get better help faster. Phone call from Suddenlink said I need a label to return equipment. We appreciate you taking the time to share what happened. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Thanks & Welcome to the Forbes Home Improvement Community! Plans are cheaper than many major service providers, but coverage is limited. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? You can say "New customer" or press pound. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. 3. The finished product of this class: carpet x1. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Do I need a router? There is also a $3.50 one-time network enhancement fee. Hi, Preston! If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Or even negative stars. How Long Suddenlink Gives You to Return Equipment. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. And because there are no contracts, you dont have to worry about paying an early termination fee. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? Understand Suddenlink Early Termination Fees. If I could give Suddenlink NO STARS I would. Got a question about this activity? Find a suddenlink stores near you today. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. I agree to receive the Forbes Advisor newsletter via e-mail. If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. Google does maps best. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. 1 Court Square West, Long Island City, NY 11101. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. But we weren't informed, and we didn't sign any ennoblement. Next time I will listen to the reviews posted out there. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Be the first one to find this review helpful. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Sign up to receive our free weekly newsletter. This was solved. Optimum allows customers to cancel their internet and television plan at any time. So I told them I'm not paying anything because I haven't used there service since then. Find nearby suddenlink stores. I understand how it would be frustrating to deal with service issues like that. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. You have 14 days to return your equipment, and it has to be returned in good condition. Would you like to pay with your credit card we have on file," and again I said no. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. We pride ourselves in delivering 24/7 customer service with over . There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. User reports indicate no current problems at Suddenlink. How do I know I can trust these reviews about Suddenlink? During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. Tear off the bottom receipt tab from the prepaid shipping label. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. I have been charged $80 for equipment I personally returned 8 months ago! You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. We verified pricing and speeds for service in White Plains, NY. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Find way to . Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Returning equipment properly will keep your credit cool. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. I asked to get a admin on the phone that can answer and of course they can't. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. 2023 Forbes Media LLC. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. One to two DAYS? Erin Gobler is a freelance writer based in Madison, WI. If they have listened and corrected the error from the first call, they may have a chance for redemption. What are you looking for? Contact a location near you for products or services. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. From 18:01, an overtime fee of half an hour will be charged. Our Locations Confidence in Every Connection. Its terrible, all y'all want too do is put a whole in my pocket. Find way to check. Then I get a call the next day saying I still owed money $89.60 to be exact. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Call center hours Mon-Fri 7am-5pm PST. Enter a location to find a nearby nearest suddenlink store. She kept trying to get me to change mind and said, "No, thank you. Enter a location to find a nearby suddenlink stores. It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. In 2020, Google Maps was used by over 1 billion people every month. Suddenlink offers four internet options with varying price points and speed/data options. Recent Locations. Internet 1 Gig. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. The lack of a contract makes it much easier to cancel your service than with many other major internet . (But you still won't own them!) Ask us on live chat! 4. See below.). Hello, Allen! Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. (But you still wont own them!) Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. Accept Equipment and Returns. Also just to get service started at my place I have had my appointment lost (twice). If we include a prepaid label in your new equipment's box. You might need to either transfer your service or cancel it. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Because the just take a payment for a month of no use! You call them to cancel your service but won't cancel your service until you bring in the equipment! Are you moving to a new location? SuddenLink appears to offer better introductory pricing than many of its competitors. Commissions do not affect our editors' opinions or evaluations. Empower your customers with accurate, up-to-date information. Thanks for leaving a review. That piece of equipment or gadget belongs to Altice Amplify. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. She edited home repair and design content at websites like The Spruce and HomeAdvisor. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Need help finding internet & TV providers near you? I did all that stuff just so I won't be charged and I'm still being charged. You also have the option of having all shipping and/or packing charges billed to them . Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. Wi-Fi 6E: What is it and how can it help you? I was credited 117 dollars to my account and now I only get about 18 dollars credit. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. 8:30 AM - 6:00 PM. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. I would not recommend anyone using Suddenlink. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. They are really a light for us in a very hard time. Should I rent a router/modem from Suddenlink? Hi Clara. Does Optimum charge an early termination fee? I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. 37. 2.5 months later, Suddenlink charged my credit card for $70.41. Went looking for that second piece of equipment and did not see it. Public, please do not use Suddenlink. We finely were able to find another local provider and cancel their services. Thanks! Google does maps best. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. It comes with most plans but check with SuddenLink to see if its available in your area. Google Maps is a web mapping service developed by Google. Contact a location near you for products or services. Find nearby nearest suddenlink store. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. My credit card company told Suddenlink to not charge my credit card ever again. Reach out to customer service if that doesnt work. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. Please see our. The compensation we receive for those placements affects how and where advertisers offers appear on the site. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Sounds REALLY selfish and immature to me. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Up to 500 Mbps download. Get directions. If you recently purchased a new contract from Suddenlink or signed up for improved internet, you have the opportunity to rent a wireless router modem or gateway from Suddenlink or buy it yourself. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Ask us about our "no box or no label" and Group Ship programs. we can help you resolve any outstanding issues or fees. Call picked up by a real person YES. I thought this odd and hung up. First, we provide paid placements to advertisers to present their offers. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. ConsumerAffairs is not a government agency. Revisit the world around you in ways you've never seen before. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! No. (But you still wont own them!) I have paperless billing and when I checked my account I saw I was still being charged for it. Streamlined simple shipping. For long hair, remember to tie your hair with a rubber band. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. From Business: Optimum Internet 500 Starting at $59.99/mo. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, the Internet 100 plan has a data cap of 250 GB in some areas. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. I have worked in the field of IT for many years. Copyright 2022 Consumers Unified LLC. It offers 99% nationwide coverage, and you can cancel at any time. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Can you pause your Optimum internet or television service? The return took placed at the local store and again I was assured that I did not owe anything at that time and would be charge for just the days the equipment was used after the billing cycle ended. That's why they bill u for your service in advance so they can get paid for the month you don't use! Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. I just want to discontinue my service." Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. My rate kept increasing. 1054. Information provided on Forbes Home is for educational purposes only. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Wouldn't let me talk to a manager. My billing date was on the 14th of every month. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Can I rent a router/modem from Suddenlink? Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. $74.99 a month. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. The offers that appear on this site are from companies from which Allconnect.com receives compensation. I also was told they do not keep tracking of confirmation numbers. This site does not include all companies or products available within the market. It is easy to make changes and modifications to your plan. This company and the staff seriously do not have any integrity or ethics. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Scale confidently, backed by our infrastructure. Overtime fee: $250/30 minutes billing. Worst customer experience in my life of 68 years. I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Thinking now I don't owe any money. What is a wireless gateway? Unsubscribe easily. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. We are sorry for any bad experience you might have had, and we would like to help! Pack up the equipment you're sending back to us. That was back in September. A modem? Visit a participating retail location below. Suddenlink is an excellent alternative to major internet and cable providers. Their accounting system has a serious flaw. Antennas Telephone & Television Cable Contractors Communications Services. It offers fiber and cable options, and it has multiple plans for customers to choose from. Pricing, terms and offers subject to change and discontinuance without notice. If you do this, you can make sure you are . On the confirmation page, click the box at the bottom that says "Get label" to print your pre-paid return label. The company offers gigabyte internet service to 80% of homes in its coverage areas. Choosing it was an obvious choice.. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Unlike some providers, Suddenlink doesnt lock you into a contract. The introductory rate of forty dollars was the reason. Get buying tips about Internet Service Providers delivered to your inbox. Bring the real world to your users with customized maps and street view imagery. Copyright 2023 Intermodal Association of North America. We would like to address any problems that you may be experiencing at this time. We will assist you with a wide array. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Additional fees and terms may apply. Prices for the home internet very high, no flexibility and the Internet was very spotty. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Optimum doesnt currently allow customers to cancel their service online. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! This page didnt help me choose a product or service. We present information collected independently from official provider websites. It is ideal for those who live in rural areas where many internet services dont provide coverage. The suddenlink stores locations can help with all your needs. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. Upload vs. download speed: Whats the difference? Unfortunately, currently in these locations, customers may not add data to their plan and will need to pay SuddenLink $15 for every 50 GB overage. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. It's a horrible company. Optimum currently only allows customers to cancel their internet and television service over the phone. Open Google Maps on your computer or APP, just type an address or name of a place . Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Termination date set up for a month after the equipment was return. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. . You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Advertising. So I am wondering what would be the reason of giving them out. We value your privacy. I'm a college student I don't have money just to give away like that. Also customer service was horrible. How to return your Suddenlink equipment. Pay with a credit card, no account required. Department you're calling Customer Service. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. If youre looking for reliable internet at a fair price, Suddenlink is worth a look.
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