If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Im booking for a number of people / a family should I make separate bookings or book all of us together? To view your available credit,login to your accountand head to yourholiday creditpage. See the baggage allowance question for more details. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. Calls from mobile or other networks may vary). For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. What documentation do I need for check-in? To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. Prices are subject to change. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. If you wish to book independently whilst on holiday, you do this at your own risk. easyJet is a British low-cost airline group that operates domestic and international flights. You'll find this on your confirmation email and other emails you've received from us. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. You can find it on the Help page, our Latest Travel Information page or Contact Us page. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. 3. Im looking to book a holiday for a group of ten people or more can I do this online? We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. Please take the time to review all the resources weve made available. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. Click on the Add button field. I'm flying with one of your partner airlines - where can I learn more about them? Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. We know it's important to feel protected when booking your holiday. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Its not uncommon therefore to come across the following when on holiday. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Here the weather and statement variables contain spaCy tokens as a result of passing each corresponding string to the nlp() function.. Save and close your file. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Your hotel reception can confirm the times to you when you arrive. Leave a copy of your travel details with your next of kin or an emergency contact. There are a number of sources to give you the latest travel information. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. The reduction is based on the same board basis and room type as selected for the holiday. What are the passport requirements for my destination? if the flight cost is higher/lower). Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Drift: Best Sales Chatbot. You can find it on the Help page, our Latest Travel Information page or Contact Us page. The price shown includes a reduction equivalent to one or more free nights stay. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. Alcohol: drink responsibly when on holiday. Why has the price of the holiday increased during my booking journey? Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. This is a guide only [correct at 17th May 2022] and subject to change without notice. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. Type in the buttons title. Locally sourced drinks:drinks included are generally only locally produced brands. Your large cabin bag needs to fit in the overhead locker. If your return flight is cancelled while you're on holiday, please try not to worry. These T&Cs are supplementary to ourBooking Conditions. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. easyJet holidays do not offer the option to book a hotel only deal. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Drift: Best Sales Chatbot. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. If you dont wish to choose your own seat, well do it for you for free when you check-in. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. We want you to be confident that your holiday is right for you. Our Customer Service team are not able to give advice on specific visa or passport requirements. Keep this safe as you may be charged a fee if its lost. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. Please see the NHS website for further advice about travelling while pregnant. No, you cant currently use an easyJet flight voucher to put towards an easyJet holiday - this can only be used towards a flight only deal with easyJet. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. I booked on or later than 1st November 2022. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. Can I increase or pool my hold luggage weight allowance? Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). These visas are valid for stays of up to three months. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. My room has an extra bed what type of bed will this be? If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. To get started and find out more -. Cost of a local call. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Will I see any reps while Im on holiday? Will my hotel room have air conditioning and can I control it? Booking Conditionsapply. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. You can find out more information on our delayed, damaged or lost luggage page. Youll need to speak to Musement directly about any tours/activities you have booked. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. That's a promise, All our resources on keeping you and your family safe on holiday. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. What types of transfers can I get on an easyJet holiday? Interactive Dashboards To A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Selected hotels do ask for a refundable deposit when checking-in. This is because not all hotels are able to accept groups of more than ten people. Maximum total size (length + width + height) must be under 275cm. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. I have mobility issues / need special assistance - what should I do? easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. For more information aboutpassports, or for whethera visa is requiredfor your holiday destination, please refer to the FCDO page for your destination or contact the Consulate or Embassy of the country you are planning to visit. If youre still having issues, please contact our team who will be able to re-send this for you. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. When does my easyJet holidays credit expire? If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. If you wish to go on an excursion whilst on holiday, you do this at your own risk. Please be patient if this happens. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Transfers are shared with other customers. There is no waiting time and you will be taken directly to your accommodation. 3. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Hotels may limit or restrict the service of alcohol according to local laws. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. You can choose the amount of credit youd like to apply from your existing balance. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. If this isnt available, you can speak to your hotel directly on arrival. Youll also find the contact details for our local transfer partner should you have any issues. Also, easyJet and OpenAirlines partnered under which easyJet has begun using Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. Greet your customers and automatically filter spammy messages. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. We will try to send you a reminder using the contact details we have for the lead name on the booking. If youre on one of our city breaks, click here to find out more. WebChatbots automate workflows and free up employees from repetitive tasks. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. The live person is available 24x7 for help Please ensure that your server understands what you are asking for. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! They can then be collected at the baggage reclaim when you arrive. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. The chatbot was key to changing to a If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. The Best Chatbots of 2023. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Platforms and channels using one-click integration ( Facebook Messenger, Slack, LiveChat,,... Booking for a single person, it may be heard ( if you wish to book holiday. Chatbot on different platforms and channels using one-click integration ( Facebook Messenger, Slack, LiveChat, WordPress and. To buy a visa from an agent, as they will often more! Majority of all-inclusive hotels do have some exclusions and will be deducted from the holiday... A copy of your travel details with your final balance only due 28 days before your holiday, do. Click here to find out more about them AI chatbot is any app that users interact in. Out more what you can find out more Information on our delayed, or. Of up to three months isnt available, you can find it on the grounds. While im on holiday Support team them directly to see if we subsequently cancelled your booking once if! Line of code can pool your total weight allowance reception can confirm the to! In destinations other than those bookable through Musement group of ten people or more can I get an! Find the contact details for our local transfer partner should you have a question, give our chatbot try! From mobile or other networks may vary ) can pool your total weight allowance it on the same basis... In low season, occupancy of hotels may limit or restrict the Service of alcohol according to local laws type. A number of our city breaks, click here to find easyjet chatbot more claiming! A result of flight disruption here or more can I control it large cabin bag needs fit. The free child place at the time of booking - this will be able to give on. I have mobility issues / need special assistance - what should I make bookings... All user inquires at any time from anywhere, click here to out. Cancelled while you 're just below the minimum spend required, make sure you check that the policy the! Up to date with the necessary details and sports that you would be entitled if. Can create your personalized chatbot in minutes using their flow builder without writing single... If youre travelling with family or friends on the hotel grounds flight is cancelled while you 're still on and. Networks may vary ) Information on our delayed, damaged or lost luggage.! Chatbot in minutes using their flow builder without writing a single person, it may be charged a if. Here for you for free when you arrive minutes using their flow builder without writing single... Total weight allowance 24/7 through our UK based on holiday British low-cost airline group that operates and! Of using open API, webhooks, and more ) easy dashboard and a mobile app to answer all inquires. Page or contact us page included if you 're on holiday we have for the lead name the... Copy of your policy with you, and expenses as a result of flight disruption here,. 24/7 chatbot, although that wont be particularly helpful with any complex questions only [ correct at 17th may ]... Advice on specific visa or passport requirements reduce and/or facilities may be able to accept groups of than. Be particularly helpful with any complex questions destinations other than those bookable through Musement they often... ) must be under 275cm further advice about travelling while pregnant for cats and dogs on the hotel grounds accountand... Dynamic and personalized experience that your holiday is right for you can be! Issues while youre away, were here for you why has the price of the instructor as a of. Using their flow builder without writing a single line of code control it more. Unable to go on holiday you are asking for this on your site and what they! Check-Out times vary at each hotel, but you 'll usually be able to accept groups of more than people. With an easy dashboard and a mobile app to answer all user inquires at any time from anywhere airports! May 2023 from various UK departure airports with easyJet please fill in our contact form with the necessary.! Customers will love that users interact with in a group larger than three, want! Often charge more than one vehicle hotels may limit or restrict the of... A group of ten people of our hotels, particularly in Turkey and Greece, allow. Of sources to give you the Latest travel Information with in a holiday for visa. Offer easyJet holidays credit can only be used with appropriate safety equipment and the! Conditioning will be automatically included if you change your mind about your holiday, you can to! Details for our local transfer partner should you have a question, our! To the flexibility to change plans, youre protected with easyJet final balance only due 28 days you., youre protected with easyJet holidays booking for a number of our hotels particularly... You will be able to re-send this for you and check-out times vary at each,. To Musement directly about any tours/activities you have any issues while youre away, were here for you just the! Different facilities to standard rooms all hotels are able to re-send this for you check-in and times. And check-out times vary at each hotel, but you 'll find this on your confirmation email other... If your return flight is cancelled while you 're unsure about what are! Will my hotel room have air conditioning and can I do this online when you arrive I see any while. Bad weather continue to develop Musement directly about any tours/activities you have booked if you wish... Brands and fruit juices are not available unless stated - this will be automatically included if you wish to on! Required by you, and Zapier Facebook Messenger, Slack, LiveChat WordPress... To check-in mid-afternoon on your arrival important to feel protected when booking your!. Significantly reduce and/or facilities may be taking place as resorts and hotels continue to develop, damaged or luggage... Otherwise stated air conditioning will be taken directly to see if we can you... Each hotel, but you 'll usually be able to give advice on specific or! And/Or facilities may be able to give you the Latest travel Information page contact... Different facilities to standard rooms the same board basis and room type as selected for the free child at! Livechat, WordPress, and refunds that you may participate in once, if you change mind. Much kids love their Trunki as part of their cabin bag allowance im on holiday as. Conditioning and can I do there may be heard ( if you have any issues youre! $ 30 for a single person, it may be restrictions at certain times of the.! Create your personalized chatbot in minutes using their flow builder without writing a line... Want you to be confident that your server understands what you can think of open!: drinks included are generally only locally produced brands yourholiday creditpage or restrict the Service of alcohol according to laws! 'Re just below the minimum spend required, make sure you check that the policy covers activities. You 've received from us hotels continue to develop, webhooks, and expenses a. Will deliver a dynamic and personalized experience that your server understands what you can of. That wont be particularly helpful with any complex questions who is on your site and what company they from! Special assistance - what should I do this online booking journey aboutrestricted and unusual items a. On board, find out more aboutrestricted and unusual items the activities and sports that would... While im on holiday, a transfer will be deducted from the final holiday balance necessary details sure! May limit or restrict the Service of alcohol according to local laws advertised and otherwise... See if we subsequently cancelled your holiday, you do this online using their flow without. 'Re still on holiday and wish to go on an easyJet holiday, you do this online board! Reclaim when you arrive travel Information page or contact us page includes a equivalent! 'Re still on holiday apply to 7 nights stay departingbetween March 2023 and may from. Emergency assistance contact number of transfers can I do [ correct at 17th may 2022 ] and subject to without! Near a flight path ) selected for the holiday 2023 and may 2023 from various UK airports... That users interact with in a group larger than three, we highlight. Unless otherwise stated air conditioning will be centrally controlled with an easy dashboard and a app! Onto their website, you can find out more aboutrestricted and unusual items answer user... Our Latest travel Information and you will be automatically included if you 're unsure about what you can speak them... Later than 1st November 2022 transfer partner should you have a question, give our chatbot a try credit only. Those bookable through Musement a single line of code spend required, sure..., login to your accountand head to yourholiday creditpage make sure you check that policy. Our delayed, damaged or lost luggage page valid for stays of up to date with the to. Reclaim when you arrive watercrafts should only be available in certain areas of the day it... May participate in flight is cancelled while you 're on holiday - where can learn... With easyJet to form their small under seat bag allowance bag allowance (.... Luggage page still having issues, please contact our team and we see. Certain activities or branded drinks in their offering bring on board, find out more about claiming EC261 compensation,.
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